Customer Empathy Sessions: A tool for better understanding your users
If you’re a designer, engineer, or product manager building software today, you likely interact with users a lot. You probably run interviews with ...
Latest
Deep contextual multi-armed bandits: Deep learning for smarter A/B testing on autopilot
The machine learning team at HubSpot recently published a paper which we presented at the Uncertainty in Deep Learning Workshop at the Uncertainty in ...
So you want to be a User Researcher? Advice from HubSpot’s UX Research Team
UX Research seems to be one of those careers: everybody in it is a life-long learner. It’s a great fit for the naturally curious, and for people with ...
A Human Approach to Product Content
At HubSpot, we’re working to build a more diverse and inclusive place to work. We want to make sure that HubSpot is the kind of place where everyone ...
Engineering
Building Observable Access Control at Scale: A Rule Engine Approach to JITA
The Problem At HubSpot, we have a fundamental tension built into our culture: we want to help customers succeed, which often means giving employees ...
HubSpot Incident Report: February 25, 2026
On February 25, 2026, HubSpot experienced a service disruption affecting user access to specific types of workflows within our user interface. All ...
Automated Code Review: The 6-Month Evolution
As HubSpot engineers have increasingly started writing more and more of their code with both local and cloud coding agents, we've noticed that now ...
UX
Designing for Your Next Decade of Growth
Your business has evolved, and your tools should too. Our refreshed interface reduces cognitive load with thoughtful simplification and feature ...
Portfolio Reviews Done Right: Tell the Story, Not Just the Process
When we’re hiring designers we have different interview types that they go through. We’re trying to assess how designers apply craft, collaborate, ...
From Research to Reality: A Product Designer's Journey in Shaping a New Feature
Written by Lindsay Derby, Design Lead @ HubSpot
Connection and Community at PEER Week 2024
In Q2, HubSpot held its annual Product Engage, Excite & Reunite (PEER) Week(s). Held in both Cambridge, Massachusetts and Dublin, Ireland, PEER ...
Product
Unlocking Deep Research for 250,000+ Businesses: How HubSpot Used MCP to Engineer the First Third-Party CRM Connector for ChatGPT
Authors: Rishav Paul , William Hou , Chris Connors , and Sejal Parikh. ----------
Figma Design & Prototype: Tips & Tricks to Increase Speed
Hi everyone! I'm Yves, a Product Designer on the AI team. AI is moving quickly, and my designs and prototypes need to as well. Prototyping is a ...
Passkeys: The Future of Login at HubSpot
Logging in to a website, app or service is something we rarely think about. We’ve been trained to provide a username and password since the early ...
Growing Better in Product: the Importance of Collaborative Culture
Written by Dana Land, Deliverability Consultant @ HubSpot
Product Management
Connection and Community at PEER Week 2024
In Q2, HubSpot held its annual Product Engage, Excite & Reunite (PEER) Week(s). Held in both Cambridge, Massachusetts and Dublin, Ireland, PEER ...
Deciphering the Ecosystem Product Manager Role: Strategies for Success in Complex Environments
Written by Eric Peters, Product Lead, Academy Product Group @ HubSpot
Product & Engineering Roundtable: How Remote Work Works at HubSpot
At HubSpot, we're all in on hybrid. But that means something different to us than most other companies. To us, hybrid means that every HubSpotter can ...
Looking Back: Our Most Popular Posts of 2023
2023 was an incredible year of growth for us at HubSpot directly driven by our Product and Engineering teams who tackled hard problems that helped ...
Culture
HubSpot’s Engineering Values
At HubSpot, our mission is to help millions of organizations grow better. And our product & engineering teams play a critical role in achieving ...
How Do Engineering Leaders Onboard at HubSpot?
Written by Kuba Niechcial, Director of Engineering @ HubSpot
Growing Better in Product: the Importance of Collaborative Culture
Written by Dana Land, Deliverability Consultant @ HubSpot
Connection and Community at PEER Week 2024
In Q2, HubSpot held its annual Product Engage, Excite & Reunite (PEER) Week(s). Held in both Cambridge, Massachusetts and Dublin, Ireland, PEER ...