Charting a Steady Course: A Framework for Building a Secure, Reliable, Consumer-Grade Product

Infrastructure upgrades, improving user flows, a backlog of support issues, bugs, security work, improving latency, refactoring old code, building new features. If you’ve ever worked on a Product team, I’m sure you’re very familiar with this list. And I’m sure you’ve asked yourself, “How do I prioritize all of these things I care deeply about?”

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Making Hundreds of Developers More Efficient by Creating a Frontend Platform Team

Every organization holds certain values and beliefs that shape their culture. In the HubSpot Product org, we believe in moving quickly and iterating to constantly evolve with our customers’ needs. We’ve found, for example, that a small team empowered to make decisions and relentlessly drive toward their goals will deliver results and insights much more quickly than a larger group. That said, we also know that any organizational decision — like having these small, autonomous teams — will both solve problems and introduce new ones that require effort to solve. The primary challenge in this small team model is continually driving design and technical consistency across the organization for a quality customer experience and efficient development cycles. Conway's Law poses an obstacle that requires teams to collaborate and communicate effectively to avoid silos and diverging user experiences.

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Categories, Associations, and Navigation Design

What's the best way to organize the information in your company's main website menu?

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Tooling We've Built for Managing 3,000+ Microservices

Over the past few years, HubSpot has continued to rapidly grow its engineering team. We've seen corresponding growth in terms of lines of code, number of services, and volume of data. To help support this growth, we have a group of engineering teams called Platform Infrastructure. These teams are dedicated to making HubSpot engineers more efficient while also improving the security, reliability, and performance of our product. This includes focus areas like build and deploy, monitoring and alerting, and database operations.

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Scaling People, Not Just Product: HubSpot’s Internal Conference Week

Over the past few months we’ve been planning our yearly internal conference, affectionately named EPIC Week (Engineering & Product Internal Conference Week). Each year, the team gathers together to run our own set of talks, programs and events that tie back to one goal: to learn from each other. 

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Building a Platform Internal Teams Love to Use

I work on the reporting team at HubSpot, and have for some years. And things have definitely evolved on the product during that time. New team members have come and gone, new organizational developments and projects have kept us on our toes. But the biggest and most powerful change has been our transformation into a true platform team that creates things that can effectively scale all over the product. It wasn’t always this way.

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