Building a Team of Growth: What I’ve Learned from Failure, Experimentation & Inclusion

When I started my career I couldn’t have told you what growth teams did, let alone imagine working on one of them. But as a founding member of HubSpot’s Growth team I’ve helped build and shape it from the ground up, and now I’m obsessed with helping customers solve problems by finding value in our tools with our growth strategies and data driven experimentation.

Here at HubSpot our Growth team helps people discover the value of the HubSpot platform, no matter what their software budget is. No matter who or where you are, it’s our job to connect our solutions to your business problems so you can become a better business owner, team member, marketer, sales rep, etc.

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Customer Empathy Sessions: A tool for better understanding your users

If you’re a designer, engineer, or product manager building software today, you likely interact with users a lot. You probably run interviews with your customers to identify their wants and needs. You probably collect and analyze qualitative and quantitative user feedback on your product. And you probably conduct usability sessions in order to build useful, usable, and delightful software.

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Deep contextual multi-armed bandits: Deep learning for smarter A/B testing on autopilot

The machine learning team at HubSpot recently published a paper which we presented at the Uncertainty in Deep Learning Workshop at the Uncertainty in Artificial Intelligence conference. In this paper, we outlined how we’re using machine learning to help our customers do better A/B testing in HubSpot. This technology is now available in HubSpot’s Lead Flows tool, and we’ll soon roll it out to many other areas of the product. In this post, we’ll explain how the technology works and how it will help our users accomplish A/B testing with less effort and higher returns.

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So you want to be a User Researcher? Advice from HubSpot’s UX Research Team

UX Research seems to be one of those careers: everybody in it is a life-long learner. It’s a great fit for the naturally curious, and for people with a strong investigative bent. I’m lucky to be part of a UX research team at HubSpot whose members strive to collaborate, share lessons learned, and teach each other different ways of working so we can all grow. And as we all remember what it was like to be starting out in the field, we also love to mentor junior researchers as they learn and mature in their career.

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A Human Approach to Product Content

At HubSpot, we’re working to build a more diverse and inclusive place to work. We want to make sure that HubSpot is the kind of place where everyone can do their best work. We also want to make sure that our software — which thousands of companies use in their own workplaces — fosters an inclusive environment for our customers, too.

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How HubSpot's product analysts transform the customer experience

It takes a village to build a product. Not literally, of course; but the sentiment is the same. You need many different people in many different roles in order to get a successful product off the ground. Without everyone’s individual skills and perspectives — their special piece of the puzzle — product decisions can easily fall prey to bias and missed opportunities. 

HubSpot relies heavily on this village model for virtually all of our product teams. For each team, there’s a core group of people who do most of the heavy lifting when it comes to building their product. Engineers bring their deep understanding of constraints and technical tradeoffs. Designers use their deep knowledge of the user, her experience, and design standards across the product. And product managers contribute their broad and varied insights about the business. This core team is supported by a number of other people who are integral to a product’s success: UX researchers, UX writers, expert support reps, and, of course, product analysts.

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