I recently published a post on our internal wiki describing the product management role at HubSpot. A good number of folks suggested that this would ...
Starting out as a product manager, you constantly oscillate between feelings of total elation and complete dejection - occasionally, multiple times a ...
The use case for live chat on a website seems obvious at first glance. It’s a support tool that allows users to more quickly and painlessly get help ...
Every user of your product has valuable insight to offer your team. That’s why it’s imperative that every user who fills out a support ticket gets a ...