Here’s something I think everyone can relate to: you fix a problem, only to discover later on that it’s still happening. Why is that? Sometimes we’re in a rush, or are a little careless. I believe it’s often because we did not understand the problem well enough to actually address it. By being a little more deliberate we can avoid this, and reliably fix problems once and for all. And it’s not a particularly technical skill. We need to start by asking “why” more, and looking for the answers to understand the problem well enough to confidently solve it.