Gráinne Smith

Gráinne Smith
Gráinne is a product designer at HubSpot.

Recent Posts

Customer Empathy Sessions: A tool for better understanding your users

If you’re a designer, engineer, or product manager building software today, you likely interact with users a lot. You probably run interviews with your customers to identify their wants and needs. You probably collect and analyze qualitative and quantitative user feedback on your product. And you probably conduct usability sessions in order to build useful, usable, and delightful software.


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