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A Day in the life of the UX research Team

9:30 AM


Start the day with HubSpot espresso.

11:00 AM


Test new feature with customers.

12:30 PM


Catch up with designers on beta releases.

1:30 PM


Start sketching for weekly design review.

2:45 PM


Write up usability test feedback and results.

5:30 PM


Go to HubYoga. Namaste.

  • Morning
  • Afternoon
  • Evening

UX Research at HubSpot

Our UX team is passionate about improving every interaction customers have with HubSpot software. UX researchers own usability testing, beta testing, in-app copywriting and more to connect development with customer insight. By working closely with engineers, designers, and product leaders, our UX team is central in creating the most valuable experience possible for our users. 


Available Roles

Senior UX Researcher                                                                     Cambridge, Massachusetts 
One of the most remarkable traits of our product team is everyone's passion for solving for the customer. If a round of usability testing shows that users are confused by a new update, we all act fast. Everyone sits in on user testing, listens closely, and isn't afraid to start over to ultimately come up with an even better solution.
Lauren McDermott
Product Researcher

Every day I get to write copy that makes our customers smile, offers them help, or clarifies a tricky new skill. My team’s job is to make using our software feel less like a job and more like a superpower just waiting to be unlocked. It’s incredibly rewarding and fun.

Beth Dunn
Product Editor-in-Chief

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