Customer-Driven Product Development: 6 Steps to Using Live Chat For User Testing
The use case for live chat on a website seems obvious at first glance. It’s a support tool that allows users to more quickly and painlessly get help ...
Author
Matt Bilotti
Recent Posts from Matt Bilotti
Customer-Driven Product Development: Understanding the real problem
Every user of your product has valuable insight to offer your team. That’s why it’s imperative that every user who fills out a support ticket gets a ...
on
Apr 22, 2014
Customer-Driven Product Development: How Signals Handles Customer Support
As the Signals team works toward an increasingly tighter product-market fit, we've taken a somewhat different approach when it comes to support. ...
on
Apr 1, 2014
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